Exchange House Ireland National Traveller Service Privacy Notice

Introduction

Exchange House Ireland National Traveller Service ("Exchange House Ireland", "we", "us", or "our") is committed to protecting the privacy of our website visitors and service users, including children. This Privacy Notice explains how we collect, use, disclose, and store your personal information, including special category data, when you use our services or visit our website.

About Us

Exchange House Ireland National Traveller Service is an organisation of Travellers and non-Travellers and a leading provider of front line and support services to some of the most marginalised Travellers in Ireland since 1980. We offer a multi-disciplinary approach through the following services:

• Education and Training Services: Provides high-quality education programs that respect and build on existing strengths and skills of participants.
• Children and Young People Services: The main provider of youth services to the Traveller community in the greater Dublin area.
• Family Support and Crisis Intervention Services: Offers family support, social work, and addiction outreach.
• Addiction Services: Supports individuals struggling with addiction.
• National Traveller Mental Health Service: A Traveller-specific mental health and suicide prevention service.

We also deliver partnership services through training, expertise provision, and collaboration with other organizations serving Travellers in Ireland. Our aim is to break down barriers and discrimination to ensure equitable access to services. 

What Information Do We Collect?

We may collect the following types of information:

• Personal Information: This includes information that can be used to identify you, such as your name, contact information (email address, phone number), and demographic information. In some cases, this may also include information about your children if they are receiving services from us.
• Special Category Data: We may collect special category data, such as ethnicity (specifically Traveller ethnicity), in order to provide targeted services and support to the Traveller community. We will only collect this data with your explicit consent. 
• Non-Personal Information: This includes information that does not identify you personally, such as your browsing activity on our website, IP address, and device information. This information is collected automatically through cookies and other tracking technologies.

How Do We Use Your Information?

We use your information for the following purposes:

• To provide you and your children (where applicable) with the services you request
• To respond to your inquiries and requests
• To improve our services
• To send you information about our services, events, and news (with your consent)
• To conduct research and analysis to improve our services to the Traveller community (including anonymized data)
• To comply with legal and regulatory requirements

How Do We Share Your Information?

We will not share your personal information with third parties without your consent, except in the following circumstances:

• To service providers who help us operate our website and services (these providers are bound by contractual obligations to keep your information confidential)
• To comply with legal and regulatory requirements
• To protect the rights and safety of ourselves, our users, or others 

Your Choices

You have choices regarding your personal information:.

• You can access and update your personal information by contacting us @ info@exchangehouse.ie 
• If you are a parent or guardian, you can consent to the processing of your child's personal information for the purposes of service provision. You can withdraw your consent at any time.

Children's Privacy

We take children's privacy seriously. We will only collect and use children's personal information where it is necessary to provide services and with parental or guardian consent. We will never share children's personal information with third parties for marketing purposes. 

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect non-personal information about your use of our website. You can choose to disable cookies in your browser settings, but this may affect your ability to use some features of our website. Please see our cookie policy.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Special Category Data

We will only process your ethnicity data (Traveller ethnicity) in accordance with strict data protection laws and regulations. We will only use this data for the purposes outlined above and will never share it with third parties for marketing purposes. 

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. We will post any changes on our website.

Contact Us

If you have any questions about this Privacy Notice, please contact us at info@exchangehouse.ie